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    Antivirus detecting installation as malware
            
        
                1 year 2 days ago         -  1 year 2 days ago        #647
        by D-Fish
    
    
    
            
            
            
            
                                
    
                                                
    
        Antivirus detecting installation as malware was created by D-Fish            
    
        I am having trouble installing the 64 bit version of this software. Our antivirus is flagging this software:
Threat
Action taken: Clean
Threat category: Malware Detected
Threat event ID: 35107
Threat handled: Yes
Threat name: ARC AI1-PENG4!4474DB4B7372
Threat severity: Critical
Threat timestamp: 10/23/2024 11:03 AM
Threat type: Trojan
Do you know why this is the case?
    Threat
Action taken: Clean
Threat category: Malware Detected
Threat event ID: 35107
Threat handled: Yes
Threat name: ARC AI1-PENG4!4474DB4B7372
Threat severity: Critical
Threat timestamp: 10/23/2024 11:03 AM
Threat type: Trojan
Do you know why this is the case?
        Last edit: 1 year 2 days ago  by D-Fish.        Reason: formatting    
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                1 year 1 day ago                #648
        by eduard
    
    
            
            
            
            
            
                                
    
                                                
    
        Replied by eduard on topic Antivirus detecting installation as malware            
    
        Hello there,
We don't know why your antivirus is flagging the installer. May be some heuristic algorithm gone wrong, or your security settings are too high. The software is definitely not carrying a trojan.
The software is built on our hardware and checked with our antivirus. The website has not been hacked and the version available for download has been up for a long time without complaints.
Best regards,
Eduard
    We don't know why your antivirus is flagging the installer. May be some heuristic algorithm gone wrong, or your security settings are too high. The software is definitely not carrying a trojan.
The software is built on our hardware and checked with our antivirus. The website has not been hacked and the version available for download has been up for a long time without complaints.
Best regards,
Eduard
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                11 months 3 weeks ago                #649
        by LumgailuPanmei
    
    
            
            
            
            
            
                                
    
                                                
    
        Replied by LumgailuPanmei on topic Antivirus detecting installation as malware            
    
        I am facing the same issue. The 64 bit version wont download, showing Virus detected    
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                11 months 3 weeks ago                #650
        by eduard
    
    
            
            
            
            
            
                                
    
                                                
    
        Replied by eduard on topic Antivirus detecting installation as malware            
    
        Hello,
We are sorry to hear that you cannot download Fragstats due to your antivirus program.
There is no virus in Fragstats and never was. The problem is with the antivirus software.
Unfortunately, there is nothing we can to about that. We don't even know what antivirus software you use.
There are just two ways out of this. One is to contact the antivirus company, report the false positive, and hope that they will fix it. The other one is to switch to to another antivirus software.
Best regards,
Eduard
    We are sorry to hear that you cannot download Fragstats due to your antivirus program.
There is no virus in Fragstats and never was. The problem is with the antivirus software.
Unfortunately, there is nothing we can to about that. We don't even know what antivirus software you use.
There are just two ways out of this. One is to contact the antivirus company, report the false positive, and hope that they will fix it. The other one is to switch to to another antivirus software.
Best regards,
Eduard
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